Return & Refund Policy

At Mother Cow Dairy, we take great care in preparing and packaging our products. Due to the nature of our products, we generally do not accept returns or exchanges for change of mind.

If your order arrives damaged, defective, incorrect, or is missing an item, please contact us within 7 days of delivery with your order number and photographs of the issue. We will review the matter and, where appropriate, provide a replacement, store credit, or refund.

To request assistance, please contact us via our website or email and include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

We are committed to ensuring our customers receive quality products and will work with you to resolve any genuine issues promptly.

Contact: info@mothercowdairy.com.au

This policy complies with your rights under Australian Consumer Law, including your entitlement to a remedy for products that arrive damaged, faulty, or not as described.